Refund policy
At SpaceNest, customer satisfaction is important to us. We want you to feel confident when purchasing our home storage and organization products.
We offer a 30-day return and refund policy with free return shipping for eligible purchases.
Please review the following terms to understand how returns, exchanges, and refunds are handled.
1. 30-Day Return Window
You may request a return within 30 calendar days after your order has been delivered.
To qualify for a standard return, the product must:
Be returned within the applicable 30-day return period.
Be in its original condition, with all essential components and accessories included.
Be free from damage caused by misuse, improper installation, or unauthorized modifications.
Include proof of purchase or a valid order number.
Opening the package to inspect the product does not automatically disqualify an item from return.
Items that are defective, damaged upon arrival, or incorrect will be handled in accordance with applicable consumer protection laws, regardless of the standard return conditions.
2. Free Returns
SpaceNest provides complimentary return shipping for approved returns.
Customers will not be charged return shipping fees for eligible returns initiated within the 30-day return period.
To begin a return, contact:
support@SpaceNest.space
Please do not send products back without first contacting our support team. We will provide the appropriate return instructions and, where applicable, a prepaid shipping label or another no-cost return arrangement.
3. How to Request a Return
To initiate a return:
Email support@SpaceNest.space within 30 days of delivery.
Include your order number and the product you wish to return.
Briefly explain the reason for your return.
Our support team will review your request and provide return instructions.
Follow the instructions to send the item back at no return shipping cost.
Once the returned item has been received and inspected, we will process the applicable refund.
4. Refund Eligibility
Eligible returned products qualify for a refund of the amount paid for the returned item, including applicable original standard shipping charges, which are free under our current shipping policy.
Approved refunds will be issued to the original payment method whenever possible.
We do not charge restocking fees for eligible returns.
If a refund cannot be issued to the original payment method, we will contact you to arrange an appropriate alternative.
5. Refund Processing
After receiving and inspecting your returned item, we will notify you of the refund decision.
Approved refunds are generally initiated within 5 business days after inspection.
Once processed, the time required for funds to appear in your account depends on your bank, credit card provider, or payment service.
Bank processing times are outside our direct control.
Nothing in this policy limits any refund rights available under applicable law.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us as soon as possible.
Email support@SpaceNest.space with:
Your order number
A description of the problem
Photographs of the product and packaging, if available
We will review the issue and offer an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.
You will not be responsible for return shipping costs when the item is damaged, defective, or incorrect.
7. Exchanges
If you would like to exchange an item, please contact our customer support team.
Exchanges depend on product availability.
Where a direct exchange is unavailable, we may arrange a return and refund so you can place a new order.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@SpaceNest.space.
We will attempt to accommodate cancellation requests before an order is shipped.
If an order has already been dispatched, you may use our return process after delivery.
9. Non-Returnable Items
Certain products may be excluded from standard returns where required by law or clearly disclosed before purchase, such as personalized products or items that cannot be returned for legitimate health or hygiene reasons.
Any applicable exclusions will be identified before checkout.
These exclusions do not affect statutory rights relating to defective, damaged, or misrepresented goods.
10. International Returns
Our 30-day free return policy applies to eligible international orders.
Please contact our support team before returning an international shipment so we can arrange the appropriate return method.
SpaceNest covers approved return shipping costs under this policy.
11. Contact Information
For all return, exchange, and refund inquiries:
SpaceNest
1856 Jicarilla Dr.
South Lake Tahoe, CA, United States
Email: support@SpaceNest.space
Phone: +1 (530) 314-9479
Website: https://SpaceNest.space
We appreciate your trust in SpaceNest and are committed to helping resolve any concerns with your purchase.